Learning News
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Learning and Skills Council (LSC)
Free NVQ Training
A limited number of free NVQ’s are being available to the Retail and Hospitality industries in Norfolk. These are being offered through Primum and are being financed by the Learning and Skills Council together with the European Social Fund.
In the first instance please contact david@learntodayusetomorrow.co.uk or phone 0700 520 3311 to get your candidates registered ASAP
Free update on Hygiene rules
Recent changes to the Hygiene laws have made it necessary for some regional seminars to bring local businesses up to date. Now is the time to book but it might have to wait till the New Year!
Please ring direct to
Ivor Bartram at Broadland District Council 01603 431 133
Tim Wright at Kings Lynn & West Norfolk Borough Council 01553 616 200
Alan Dixon at North Norfolk District Council 01263 516 168
Jaan Stanton at Norwich City Council 01603 212 306
Please tell them you heard it from Norfolk Tourism
Free OnLine Customer Service Training
1,000 Customer Service & Sales Online Training Licences Available at No Cost to You!
Would you like to increase sales, customer satisfaction and employee performance?
Customer service and sales training will help you achieve this and more through a simple and flexible e-learning programme.
- Sales targeting - the programme breaks down incremental sales targets into sizes and amounts that staff can achieve.
- Customer satisfaction- gaining a daily perspective of your performance from at least one customer in terms of: - speed, product knowledge, value for money, friendliness, efficiency.
- Employee performance -it provides employees with checklists that set the benchmark for: - basic skills (product knowledge and technical skills); customer skills (understanding their motivations for eating/drinking out and their expectations) and sales skills (creating and maximising sales).